Frequently asked questions

Followers, likes, views, subscribers, watch hours, retweets and poll votes for Instagram, TikTok, YouTube, Facebook and X. What you buy is the number: the counters on your profile or post go up. They are not fans who will comment or customers who will buy from you.

No, never. Depending on the service, we ask for your username or the link to the post. If someone asks for your password to sell you followers, be wary.

Delivery starts within the first 24 hours after payment and is gradual, on purpose. Large packs and YouTube services may be spread over several days.

Yes, for the whole delivery. With a private account nothing can be delivered and the order stays on hold. Don't change your username or the link until it's finished, either.

We refill for free anything that drops in the 30 days after delivery; for X followers the period is 7 days. Email us at contacto@doymedia.com with your order reference. The refill is in units, never in money. X poll votes have no refill: if the poll closes before delivery is complete, we refund the part not delivered.

Only if you write to us within the first 12 hours after your purchase and delivery hasn't started yet. Once it has started, since it's a service you asked to begin immediately, there's no refund; anything that drops is covered by the refill guarantee.

For your data, yes: we don't ask for your password and payment goes through 3D Secure. For the account, there's a risk you should know about: the rules of these networks ask you not to inflate your numbers artificially, and they can remove what they don't consider authentic. That's why we recommend packs in proportion to your account.

By Visa or Mastercard, with 3D Secure verification. We don't accept bank transfers or cryptocurrencies. We don't store your card details.

Always euros. If you choose another currency at the top of the page, we also show you an approximate amount, but your bank will apply its own exchange rate.

On almost every pack we deliver 10% more than you pay for, for real: it isn't a disguised discount. It doesn't apply to the smallest pack of each service or to YouTube watch hours. The add-ons you include in your order get it too. The exact quantity is shown before you pay.

On some services you can ask for the units to come from a specific country or region, such as English-speaking countries or Italy. It usually carries a surcharge, which you see on the service page before paying. It makes sense if your audience is in that market.

Your confirmation email has the reference (DM-XXXXXX-XXXXX) and a link to the tracking page. You can also enter the reference on the order status page, linked in the website footer.

Yes. Email us at contacto@doymedia.com with your order reference and your tax details.

No. DoyMedia is not affiliated with any of those platforms or their companies. We only name them to say which network each service works on.