Terms and conditions

1. Identification of the provider

In accordance with Article 10 of Ley 34/2002 (LSSI-CE, the Spanish Information Society Services and E-commerce Act) and Article 97.1 of Real Decreto Legislativo 1/2007 (the Spanish Consumer Protection Act), the service provider is the company identified at the top of this page, owner of the website DoyMedia.com.

The email address contacto@doymedia.com is the official channel for any query, issue or legal communication. Anything discussed through other channels has no contractual value unless it is subsequently confirmed in writing from that address.

2. Purpose and acceptance

This document governs the purchase of the services offered on the website. By ticking the box on the payment form and completing the purchase, you declare that you have read and accept these terms and the privacy policy. If you do not agree with any point, do not place the order.

You also declare that you are of legal age, that you have the capacity to enter into contracts and that you are the owner of the profile or content for which you are ordering the service, or that you have the owner’s authorisation.

3. The service

DoyMedia provides a digital service promoting profiles and content on social media (Instagram, TikTok, YouTube, Facebook and X): the delivery of followers, likes, views, subscribers, watch hours, retweets or votes to the profile or link you specify in the order.

The company acts as an intermediary: it engages and coordinates external suppliers who carry out the delivery. The internal operations of those suppliers and the decisions of the platforms are beyond its control.

We never ask for your password or any login details for your account: your public username or the link to the post is enough.

The service does not include the sale of reviews or of testimonials written to order.

4. Origin, add-ons and order details

Origin. Some services let you choose the origin of the units (for example, Spain and Latin America, Italy or Brazil). The origin is a targeting option that the supplier applies when making the delivery. If it carries a surcharge, the surcharge is shown on the service page and in the summary before you pay.

Add-ons. On some service pages you can add another service at a reduced price (“add likes at a discount” and similar). It is charged in the same payment and delivered as part of the same order. Add-ons also come with 10% free units, which you see next to each option before you pay.

Order details. If the service requires it, the form asks you for additional details (the links to the posts, the poll option and so on). You are responsible for making sure they are correct: an order that has already started cannot be redirected to another profile or link.

5. Prices and taxes

Prices are shown in euros and are the total, final price of the service, taxes included (Article 60.2.c of Real Decreto Legislativo 1/2007). No surcharge or handling fee is added when you are charged.

The company is established in the Canary Islands, which have their own indirect tax regime: the applicable tax is IGIC (the Canary Islands General Indirect Tax), already included in the price.

Almost all packs include bonus units at no extra cost, 10% of the quantity purchased. This does not apply to the smallest pack of each service, to YouTube watch hours or when the free amount would be fewer than five units. The exact quantity delivered is shown on the service page and in the summary before you pay.

If you choose to see the price in another currency, that figure is approximate: you are always charged in euros, and your bank may apply its own exchange rate or fees.

Prices may change at any time. Each order is charged at the price shown on screen when the payment was completed. If you need an invoice, request it from contacto@doymedia.com with the order reference and your tax details.

6. Payment

The only payment method is a Visa or Mastercard credit or debit card, processed by the European payment gateway Cardinity, an authorised payment institution with PCI-DSS certification. Bank transfers, cryptocurrencies and other methods are not accepted.

Each payment is authenticated with 3D Secure: your bank confirms the purchase with you by SMS or through its app. Card details travel encrypted to the gateway and DoyMedia does not store them: it only keeps the result of the transaction and a gateway identifier.

A payment declined by the bank does not create an order or any obligation for either party.

7. Delivery times

Delivery starts within the first 24 hours after payment is confirmed and is gradual, on purpose, so that the growth is not a sudden jump. Large packs and YouTube services take longer and may be spread over several days.

These times are estimates under normal conditions, not an absolute commitment. They may be extended for reasons beyond the company’s reasonable control: changes made by the platforms, overloaded suppliers or technical incidents. Delays do not give entitlement to a refund: the company manages the order with the supplier until it is completed.

8. When an order counts as delivered

An order is delivered when the units purchased appear on the profile or post specified, even if the platform later removes part of them. That later loss is covered by the refill guarantee, not by a refund.

9. Refill guarantee

Part of what is delivered may drop over time, when the platform clears out accounts. To cover this, we refill free of charge any units that drop within the 30 calendar days following delivery. For X (Twitter) followers the period is 7 days, because that network clears out accounts more often.

The guarantee consists of replacing units, never of refunding money. To claim it, email contacto@doymedia.com within the period with the order reference and the profile or link affected.

The guarantee is lost if:

• you buy similar services from another provider for the same profile or link, because it is then impossible to tell where the lost units came from;
• you change the username or link after placing the order;
• the profile is made private, hidden or deleted, or the post is deleted or substantially changed;
• the platform suspends, restricts or penalises the profile or the content.

X poll votes have no refill, because a closed poll no longer accepts votes. Place the order when the poll has at least 24 hours left to run. If it closes before delivery is complete, we refund the undelivered part to your card, pro rata.

10. Refunds

These are digital services that start shortly after payment. For this reason, no refunds are given once the order has been received or processed, unless both of these conditions are met:

• you request it from contacto@doymedia.com within 12 hours of the purchase, and
• delivery has not yet started.

In addition, for X poll votes we refund the part that could not be delivered because the poll closed (clause 9).

The following never give entitlement to a refund:

• the loss of units already delivered, which is covered by the refill guarantee;
• delays in delivery;
• changes to the platforms’ algorithms, rules or operation;
• reach or engagement results below what you expected;
• orders with incorrect details (wrong username or link, private profile) once delivery has started.

Approved refunds are made to the same card within 3 to 7 working days. How long they take to appear in your account depends on your bank.

11. Right of withdrawal

As a consumer you generally have 14 calendar days to withdraw from a distance contract (Articles 102 et seq. of Real Decreto Legislativo 1/2007).

Before paying, you tick a box in which you expressly request that the service start immediately, before that period ends, and acknowledge that you lose your right of withdrawal once performance of the service has begun (Article 103.a of the same law). We keep the date of that consent and the version of the text you accepted.

Therefore, the way to cancel an order and get your money back is the one set out in clause 10: request it within 12 hours of the purchase and before delivery starts. An email to contacto@doymedia.com with the order reference is enough.

12. Requirements for your account

The target profile or post must be public throughout delivery: if the account is private, delivery is impossible. If we detect this, we will let you know by email; if you do not change the setting within a reasonable time, the order may be treated as finished, with no refund or refill.

Do not change your username or link after placing the order: delivery may be interrupted and the guarantee is lost.

13. What the service does not include

The service is the delivery of the quantity stated in the pack, not a commercial or audience result. We do not guarantee that the accounts will interact with your profile or your content: no number of comments, messages, visits or further growth, and no level of impact, is promised.

14. Limitation of liability

The company’s financial liability is limited to the amount paid for the order in question. Indirect damage, loss of profit, loss of opportunities or of advertising revenue and any other harm arising from the use or the results of the service are excluded.

The company is not liable for blocks, restrictions, suspensions, loss of monetisation or removal of profiles or content decided by a platform, or for failures to perform caused by force majeure or by events beyond its reasonable control.

All of the above is without prejudice to the rights that consumer protection law grants to consumers on a mandatory basis.

15. The platforms and their rules

DoyMedia is not affiliated with, associated with, authorised by or sponsored by Instagram, TikTok, Facebook, YouTube, X or their parent companies. References to those platforms only describe what each service works on.

The terms of use of those platforms ask users not to inflate followers or engagement artificially, and the platforms may remove what they do not consider authentic or penalise the account. It is up to you to weigh this up before buying.

If you are a business or a professional and use the service to promote products, you are responsible for complying with consumer protection law, which prohibits traders from posting or commissioning fake reviews or social endorsements to promote their products (Directive 2005/29/EC, Annex I, point 23c, added by Directive (EU) 2019/2161).

16. Bank disputes

Before opening a dispute or a chargeback with your bank, write to our support team and give us a reasonable opportunity to resolve it. In the event of a dispute, the company will provide the delivery records for the order and may block future purchases. This does not limit the rights granted to you by your bank and by payment services law.

17. Acceptable use

The service may not be purchased for profiles or content that break the law or that promote violence, hatred, terrorism, child abuse, illegal pornography, fraud, impersonation or the infringement of third-party rights. The company may refuse, suspend or cancel such orders and report them to the authorities where appropriate.

18. Partial invalidity and changes

If any clause is declared void, only that clause will cease to have effect. The company may modify these terms; each order is governed by the version in force when the payment was completed.

19. Law and jurisdiction

This contract is governed by Spanish law. Disputes are submitted to the Juzgados y Tribunales de Santa Cruz de Tenerife (the courts of Santa Cruz de Tenerife), without prejudice to the jurisdiction that applies to the consumer on a mandatory basis. Consumers resident in the European Union retain the protection of the mandatory rules of their country of residence.